Who is the target user? It means a lot.

Yuan Chen
2 min readNov 24, 2020
Source: Unsplash

I’ve talked to some freelancers, trying to rank their pain points:

  • Working as a full-time freelancer makes people develop a feeling of instability, financially and mentally.
  • They feel isolated from society.
  • Freelancers need help drafting contracts and setting rates.
  • They also need better health insurance plans.

It turns out that the priority changes based on how long they have been a freelancer. If a person just got his/her first project, the priority will be to draft contracts and setting rates. After a while, freelancers usually have learned all the paperwork and PM skills (in a hard way, though). They need help to reach their dream projects and get a stable income.

There are several potential solutions:

Build an online platform for freelancers to reach/ be reached by their ideal companies/projects.

Build an AR platform/web browser extension for freelancers to reach/ be reached by their ideal companies/projects easier.

A Learning Center for freelancers to take courses/play games to learn how to deal with tax, health, insurance…

An app for freelancers to team up and accomplish projects/tasks together.

Next step, I will …

  1. Talk to companies and recruiters to figure out how they actually look for talents.
  2. Chat with more freelancers, see which solution solves their pain points the most.

--

--

Yuan Chen

MFA IXD Student @svaixd . Interaction Designer | Writer Locations: SH | CHI | NYC